Refund Policy

At Futur Départ, we are committed to providing quality services. This refund policy describes the conditions under which you can request a refund.

1. Refundable services

The following services are eligible for refund under conditions:

• File processing fees
• Consultation services
• Document assistance fees
• Unused premium services

2. Refund conditions

Full refund (100%)

You can request a full refund in the following cases:

• Cancellation within 24 hours of payment
• Service not provided by our team
• Billing error on our part
• Duplicate payment

3. Partial refund

50% refund

A partial refund may be granted in the following situations:

• Cancellation between 24h and 7 days after payment
• Service partially provided
• Justified change in circumstances

4. Non-refundable services

The following services are not eligible for refund:

• Government or consular fees already paid
• Services already completed or delivered
• Official documents already submitted to authorities
• Document translation fees already completed
• Services used beyond 7 days
• Visa denial by authorities (beyond our control)

5. Refund request procedure

To request a refund, please follow these steps:

1. Log in to your account
2. Go to "My payments" in your dashboard
3. Select the transaction in question
4. Click on "Request refund"
5. Fill out the form with the reason for your request
6. Attach any supporting documents if necessary

6. Processing times

The following timelines apply:

• Request review: 3-5 business days
• Processing of approved refund: 5-10 business days
• Return of funds to your account: 5-14 days (depending on your bank)

7. Refund method

Refunds are made via the same payment method used at purchase:

• Credit card: refund to the card used
• Bank transfer: return to source account
• Other methods: according to initial method

8. Exceptions and special cases

In certain exceptional circumstances, we may make exceptions to this policy:

• Force majeure (natural disaster, war, pandemic)
• Major technical issues with our platform
• Serious errors on our part

9. Disputes and complaints

If you are not satisfied with our decision regarding your refund request:

1. Contact our customer service at support@futurdepart.com
2. Explain your situation in detail
3. Provide all relevant documents
4. Our team will review your case within 7 days

10. Changes to this policy

We reserve the right to modify this refund policy at any time. Changes take effect as soon as they are published on our website. We encourage you to regularly review this page.